Customer Support Executive Jobs at Testbook | Latest Job Update at Testbook | Apply Now !
Customer Support Executive Jobs at Testbook : Testbook, a leading education technology company, is recruiting applications for the position of Customer Care Leader. This is not just a job, but a crucial role within a growing startup aiming to make education more accessible and engaging. With over 2.6 crore students and 450 crore tests completed, Testbook is at the forefront of educational development, focusing on providing high-quality, customized learning resources. Read more details like qualification, required skills and more read below of Customer Support Executive Jobs at Testbook.
Customer Support Executive Jobs at Testbook Overview
| Name of the Company / Organization | Testbook |
| Job Designation | Customer Support Executive |
| Location | Work From Home |
| Experience Required | No prior experience needed |
| Job Type | Full-Time |
| Job Timing | Flexible, full-time hours |
| Key Responsibilities | – Interact with customers via phone, email, or chat |
| – Assist with billing, order tracking, and account management | |
| – Identify cross-selling and up-selling opportunities | |
| – Track and report customer care metrics | |
| – Apply customer feedback to improve service | |
| – Coordinate with internal departments to resolve issues |
Roles and Responsibilities of Customer Support Executive Jobs at Testbook
- As a Customer Support Executive: it is essential for you to guarantee that our users receive the optimal experience. You will serve as the welcoming voice or supportive conversation that our users depend on.
- Engage with clients: You will communicate with our customers via phone, email, or online chat, responding to their inquiries and issues with compassion and effectiveness.
- Help and Fix: Aid with various customer service tasks such as tracking orders, addressing billing problems, and managing accounts. Your objective is to make sure that every customer is listened to and assisted.
- Recognize Possibilities: While engaging with others, you may identify opportunities for cross-selling and up-selling that can improve the user’s experience.
- Monitor Progress: Watch important metrics to assess our performance and identify areas for enhancement.
- Collect Input: Listen to feedback from our users and utilize it to improve and enhance our services.
Coordinate solutions: Collaborate with various departments to address issues and deliver a smooth customer experience. - Customer Support Executive Jobs at Testbook
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Why Testbook is Best ?
- Growth and Learning: At Testbook, you’re not just joining a company; you’re joining a thriving community of bright minds and innovative thinkers. Our mentorship and training programs are designed to help you grow both professionally and personally.
- Flexibility: Enjoy the freedom to choose how you work and manage your projects. Your work schedule is designed to fit your lifestyle.
- Innovative Environment: Be part of a company that’s leading the way in educational technology and making a significant impact on students’ lives.
How to Apply :
- Click the below link.
- Create an account and submit your application.
- Provide all required documents and profess are uploaded like Resume, ID Proof, etc.
- Verify all details before submitting of your application.
- Submit your application.
